Data Privacy
Key points about the Frog7.ai privacy practices:
We care about privacy, here the most important points about how we handle your photo uploads and chat messages.- This entertainment App allows users to upload a photo to get later personalized videos and play interactive stories with your face in it. The App does not use your photo for any other purpose than to provide you with the functionality of the App.
- To animate your face photo, we use third party cloud providers where we analyse and process the uploaded photo and serve the result videos/images back to the App
- The App uploads only the photo, that you specifically select during the upload process, to the cloud infrastructure and you can change it at any time in your profile settings.
- We use your uploaded photo only to provide you with the functionality of the App
- We use uploaded face photos and generated avatar assets only to create, maintain, and provide your avatar and related personalized images/videos inside the App. We do not use them for advertising, sale to third parties, dataset-building, or AI or machine-learning training.
- You may delete your account at any time through your profile settings. Upon account deletion, we will take commercially reasonable steps to delete your uploaded face photo, avatar, and related generated avatar images and videos from our production systems and user-facing services, except to the extent retention is necessary to comply with applicable law, protect security, prevent fraud, maintain billing and accounting records, resolve disputes, or preserve materials in backup or archival systems until such systems are deleted or overwritten in the ordinary course.
- You can enter chat messages during interactive stories, we process those messages only to provide you with the functionality of the App
Link to the Legal Notice
Information according to § 5 TMG:
Glatt7 AG
Leutschenbachstrasse 95
8050 Zurich Switzerland
Kontakt: info [at] frog7.ai
Data Privacy
Based on Article 13 of the Swiss Federal Constitution and the data protection provisions of the Federal (Data Protection Act, DSG) everyone has the right to privacy and to protection against misuse of their personal data. We comply with these provisions. On this page we inform you of the applicable data protection regulations.Collection, processing and use of data
We collect the following data:- Photo you provide when you use the App, we obtain only the specific images you chose to upload when using the App; They are used only to be able to provide you the functionality of the app, including creating, maintaining, and serving your avatar and related personalized images/videos within the Services.
- Chat messages you provide within our interactive stories, we obtain only the specific messages you type and send within the app's interactive story features; They are used only to process through AI inference services to generate fictional story responses and provide you the functionality of the app.
- App usage information, such as information about how you use the App and interact with us, including your preferred language, the date and time when you first installed the App and the date and time you last used the App, pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, used app functionality, information about your activity on a page or screen, access times, and length of access etc. We may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our App.
- Device data, such as your computer and mobile device operating system type and version number, manufacturer and model, device ID, push tokens, IP address (and the associated country in which you are located), browser type, screen resolution, and other information about the device you are using to visit the App. SDKs may enable third parties to collect information directly from our App.
- Purchase data, if you choose to buy any In-App purchases or subscriptions, such as confirmation that you did so in the App. We may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our App.
- Cookies and Other Technologies, we as well as third parties that provide content, advertising, or other functionality on our website and apps (our "Services"), may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our website and apps. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. Those data might be collected for different purposes like fraud detection, performance assessment, analytics and advertising.
- Local and on-device storage data, such as browser localStorage and sessionStorage entries, mobile app device storage, and secure device keychain data used to remember language, consent choices, sign-in/session state, push preferences, and profile or personalization settings. Some of this data may remain stored locally on your device and is used to provide core functionality, security, and a more consistent experience across visits.
- Customer Support information, when you use our Service - for example when you contact Customer Support - you might share your name, e-mail and other information necessary for us to support you request, or information you provide to help us improve our Service (such as answers to an online survey or a feedback form). If you contact us from within the app, your draft support email may also include limited diagnostic details such as app version, device brand/model, operating system version, locale, and your user ID to help us troubleshoot your request.
- Authentication and session security data, such as Firebase authentication tokens, JWT session tokens, refresh-token identifiers, CSRF tokens, sign-in provider, login timestamps, and related security/session metadata. We use this data to authenticate users, maintain secure sessions, prevent abuse, and protect account integrity.
- Push notification data, such as push tokens, installation identifiers, push provider, subscription status, delivery metadata, and notification preference state. We use this data to send and manage transactional and product notifications and to measure delivery reliability.
- Marketing and email preference data, such as newsletter opt-in/opt-out state, double-opt-in confirmation status, suppression state, and related timestamps/tokens. We use this data to deliver marketing or transactional emails, honor your communication choices, and comply with unsubscribe/suppression requirements.
- Profile and personalization data, such as selected face/avatar, body type, age band, language, username, and experience/personalization keys. We use this data to provide onboarding, personalize content and app experiences, and maintain continuity across sessions/devices.
- Photo and image processing data, such as images you upload or capture and related technical metadata. To help prepare images for avatar-related features, our website or apps may perform limited face detection, cropping, or similar image processing locally on your device or in your browser before upload. We may then process the selected image on our servers and cloud providers to provide the requested features.
- Reports and AI chat issue reporting data, such as issue categories and free-text descriptions submitted by users when reporting problems, including issues related to AI chat responses. We use this data to investigate, moderate, troubleshoot, and improve service quality and safety.
Firebase
We use Firebase for multiple purposes, including Authentication, Cloud Messaging, Analytics, Crashlytics, Performance Monitoring, and Remote Config. These services help us manage sign-in, support notifications, measure usage, diagnose crashes, monitor app performance, and configure certain app behavior. More information about their privacy practices https://firebase.google.com/support/privacy.
RevenueCat
When you make purchases through our app, we use RevenueCat (https://www.revenuecat.com as our subscription and in-app purchase infrastructure provider. RevenueCat processes information about your purchases, subscription status, and related transaction data. You can review RevenueCat's privacy policy at https://www.revenuecat.com/privacy to understand how they handle your data. They collect and process this information on our behalf to help us manage subscriptions, process payments, and provide access to purchased features.
Stripe Payments
We use Stripe as a payment service provider to process certain purchases and subscriptions related to our Services on our website and apps, where available. Stripe processes payment information such as payment method details, transaction identifiers, and billing details on our behalf in order to complete transactions and prevent fraud. This information is processed in accordance with Stripe's privacy policy. For more information about Stripe's data practices, please visit Stripe's privacy policy at https://stripe.com/en-es/privacy.
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AdMob Advertising
Our free applications are ad supported with AdMob, an adnetwork service of Google Inc. ("Google"). You can opt-out from personalized Ads and change your preferences by following the instructions described by Google: https://support.google.com/ads/answer/2662922 For more information on how Google uses the collected information, please visit the "How Google uses data when you use our partners sites or app" page: https://policies.google.com/technologies/partner-sites or visit the Privacy Policy of Google: https://www.google.com/policies/privacy/
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Unity Advertising
Our free applications are ad supported with UnityAds. Unity Ads is a third-party advertising service provided by Unity Technologies that displays advertisements within mobile applications. Unity Ads may collect certain data including, but not limited to, device identifiers, IP address, usage data, and location information (if permitted) to deliver relevant advertisements. This information is processed in accordance with Unity's privacy policy. For more information about Unity's data practices, please visit Unity's privacy policy at https://unity.com/legal/privacy-policy.
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ironSource Advertising
Our free applications are ad supported with ironSource. ironSource is a third-party advertising service provided by ironSource Ltd. that displays advertisements within mobile applications. ironSource may collect certain data including, but not limited to, device identifiers, IP address, usage data, and location information (if permitted) to deliver relevant advertisements. This information is processed in accordance with ironSource's privacy policy. For more information about ironSource's data practices, please visit ironSource's privacy policy at https://www.is.com/privacy-policy/.
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Mintegral Advertising
Our free applications are ad supported with Mintegral. Mintegral is a third-party advertising service provided by Mintegral International Limited that displays advertisements within mobile applications. Mintegral may collect certain data including, but not limited to, device identifiers, IP address, usage data, and location information (if permitted) to deliver relevant advertisements. This information is processed in accordance with Mintegral's privacy policy. For more information about Mintegral's data practices, please visit Mintegral's privacy policy at https://www.mintegral.com/en/privacy/.
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AppLovin Advertising
Our free applications are ad supported with AppLovin. AppLovin is a third-party advertising service provided by AppLovin Corporation that displays advertisements within mobile applications. AppLovin may collect certain data including, but not limited to, device identifiers, IP address, usage data, and location information (if permitted) to deliver relevant advertisements. This information is processed in accordance with AppLovin's privacy policy. For more information about AppLovin's data practices, please visit AppLovin's privacy policy at https://www.applovin.com/privacy/.
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Meta Advertising
Our free applications are ad supported with Meta Ads. Meta Ads is a third-party advertising service provided by Meta Platforms, Inc. that displays advertisements within mobile applications. Meta Ads may collect certain data including, but not limited to, device identifiers, IP address, usage data, and location information (if permitted) to deliver relevant advertisements. This information is processed in accordance with Meta's privacy policy. For more information about Meta's data practices, please visit Meta's privacy policy at https://www.facebook.com/privacy/policy/.
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Singular Attribution Network
Singular Attribution Network is a third-party mobile measurement and analytics service that helps us understand the effectiveness of our marketing campaigns and optimize user acquisition. Our app integrates Singular's technology to track installation sources and in-app events. Singular may collect certain data including, but not limited to, device identifiers, IP address, installation timestamps, and conversion events to provide attribution analytics. This information is processed in accordance with Singular's privacy policy. The data collected helps us measure campaign performance and improve user experience while maintaining user privacy standards. For more information about Singular's data practices, please visit Singular's privacy policy at https://www.singular.net/privacy-policy/.
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AppsFlyer Attribution & Analytics
We use AppsFlyer, a mobile attribution and analytics provider, to measure the performance of our marketing campaigns and understand how users engage with our apps. AppsFlyer may collect certain data including, but not limited to, device identifiers, IP address, installation timestamps, and in-app events to provide aggregated attribution statistics and help us optimize our campaigns. This information is processed in accordance with AppsFlyer's privacy policy. For more information about AppsFlyer's data practices, please visit AppsFlyer's privacy policy at https://www.appsflyer.com/legal/privacy-policy/.
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Google Ads and Google Remarketing
Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on our apps. For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on an advertisement delivered by Google (“Ads”). In order to opt-out of Google use of cookies for this kind of service see https://support.google.com/adwords/answer/2549063?hl=en and to see the full data privacy here: https://www.google.com/intl/en/policies/privacy/ AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity on our apps with the AdWords advertising network and the Doubleclick Cookie. You can opt out of the cookie tracking here: https://support.google.com/ads/answer/2662922 You can find more information about Google AdWords here: https://support.google.com/adwords/topic/3121763?hl=en&ref_topic=3119071
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Meta Advertising Campaigns
We use Meta Ads to run advertising campaigns for user acquisition and retargeting purposes. Meta Ads is a third-party advertising service provided by Meta Platforms, Inc. that helps us acquire new users and re-engage existing users through targeted advertisements. For these advertising campaigns, we may share certain data with Meta including, but not limited to, device identifiers, usage patterns, app events, and conversion data to optimize our advertising campaigns and measure their effectiveness. This information is processed in accordance with Meta's privacy policy and our data sharing agreements with Meta Platforms, Inc. For more information about Meta's data practices and how they handle information for advertising purposes, please visit Meta's privacy policy at https://www.facebook.com/privacy/policy/.
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TikTok Advertising Campaigns
We use TikTok Ads to run advertising campaigns for user acquisition and retargeting purposes. TikTok Ads is a third-party advertising service provided by TikTok Pte. Ltd. that helps us acquire new users and re-engage existing users through targeted advertisements. For these advertising campaigns, we may share certain data with TikTok including, but not limited to, device identifiers, usage patterns, app events, and conversion data to optimize our advertising campaigns and measure their effectiveness. This information is processed in accordance with TikTok's privacy policy and our data sharing agreements with TikTok Pte. Ltd. For more information about TikTok's data practices and how they handle information for advertising purposes, please visit TikTok's privacy policy at https://www.tiktok.com/legal/privacy-policy.
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Google Tag Manager (GTM) and Google Analytics 4 (GA4)
On our website, we use Google Tag Manager and Google Analytics 4 to manage analytics and measurement tags and to understand how users interact with pages and features. This may include event data, page/screen usage, technical device/browser information, and consent state where applicable. For more information, please visit Google's privacy policy at https://policies.google.com/privacy.
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Mailcoach Email Delivery and Marketing Automation
We may use Mailcoach to manage newsletter subscriptions, double opt-in confirmation workflows, and certain transactional email operations. Mailcoach may process contact details and email preference metadata on our behalf. For more information, please visit Mailcoach's privacy policy at https://www.mailcoach.app/privacy-policy/.
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Amazon Simple Email Service (Amazon SES)
In some environments, we may send transactional and/or marketing emails using Amazon SES (part of Amazon Web Services). Amazon SES may process recipient email addresses, message metadata, delivery status, and feedback events (such as bounces and complaints) on our behalf for reliable email delivery and compliance. For more information, please visit AWS privacy information at https://aws.amazon.com/privacy/.
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CookieScript Consent Management
We use CookieScript, a consent management platform, to manage cookie and tracking consent on our website. CookieScript provides users with a cookie banner and preference settings, helping us record and honor your consent choices for cookies and similar technologies. CookieScript may process information about your device, IP address, and consent preferences in order to provide this service. This information is processed in accordance with CookieScript's privacy policy. For more information about CookieScript's data practices, please visit: https://cookie-script.com/legal/privacy-policy and https://cookie-script.com.
Cloud Infrastructure
In order to be able to offer our service, data related to the apps/website is stored and processed in the cloud. We use the following cloud providers:
- Cloudflare, Inc. https://www.cloudflare.com/privacypolicy/
- Hetzner Servers https://www.hetzner.com/legal/privacy-policy
- Netcup Servers https://www.netcup.com/en/contact/data-privacy
- AWS https://aws.amazon.com/privacy/
- Bunny.net Servers https://bunny.net/gdpr and https://bunny.net/privacy
Third-Party AI Chat Services
We may utilize the following third-party AI service providers to deliver our chat functionality and ensure high service availability and throughput. We only share the minimum necessary data required to provide AI chat functionality. We also operate self-hosted AI chat services where available. When using third-party services, your interactions may be subject to the respective third-party privacy policies outlined below. Data may be processed in various jurisdictions including the United States. Important Usage Guidelines for Privacy Protection: Users should not submit personal data, sensitive information, or personally identifiable information through our AI chat services. Our chat functionality is designed for fictional conversations. Please avoid sharing personal details. Treat also any output as fiction and never as advice.- OpenRouter
Service Provider: OpenRouter, Inc.
Service: Unified API gateway to access multiple AI providers
Privacy Policy: https://openrouter.ai/privacy
OpenRouter acts as an intermediary service that provides unified access to the AI providers listed above and others. OpenRouter is configured to not store your prompts or responses, moreover it is set to use only providers that do not train on data. Data is subject to both OpenRouter's privacy policy and the individual privacy policies of the underlying AI providers they route your requests to which are listed below. - Kluster AI
Service Provider: Kluster AI, Inc.
Service: Real-time AI inference
Privacy Policy: https://www.kluster.ai/privacy-policy
- DeepInfra
Service Provider: Deep Infra, Inc.
Service: Real-time AI inference
Privacy Policy: https://deepinfra.com/privacy
- Parasail
Service Provider: Parasail, Inc.
Service: Real-time AI inference
Privacy Policy: https://www.parasail.io/legal/privacy-policy
- Inference.net
Service Provider: Use Context, Inc. (doing business as Inference.net)
Service: Real-time AI inference
Privacy Policy: https://inference.net/privacy-policy
- NovitaAI
Service Provider: Novita AI
Service: Real-time AI inference
Privacy Policy: https://novita.ai/legal/privacy-policy
- Nebius AI Studio
Service Provider: Nebius AI Studio
Service: Real-time AI inference
Privacy Policy: https://docs.nebius.com/legal/studio/privacy
- Mistral AI
Service Provider: Mistral AI
Service: Real-time AI inference
Privacy Policy: https://legal.mistral.ai/terms/privacy-policy
- OpenRouter
International data transfers
Depending on where you use our Services and which subprocessors are engaged, your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection. Where required by applicable law, we implement appropriate safeguards for international transfers, such as adequacy decisions, standard contractual clauses, and supplementary contractual/technical measures. You may contact us at privacy [at] frog7.ai to request additional information about the safeguards we apply for international data transfers.Children's Privacy
Our Services are intended exclusively for adults. You must be at least 18 years old and have reached the age of legal majority in your jurisdiction to use our Services. We do not knowingly permit minors to create accounts or use our Services, including with parental consent. If we become aware that a minor has provided personal data, we will take reasonable steps to delete that information and close the related account as soon as possible. If you believe a minor has submitted personal data to us, please contact us at privacy [at] frog7.ai.No liability for websites and Privacy Policy partners
Unless we refer to different partners, in turn, telemedia services, in particular websites that offer to demand, we point out that these hold their own privacy policies generally. For those not connected with us services and the related processing of data, we assume no liability. We therefore ask you to check with the providers of those services on their privacy practices.Data Security
We take all reasonable technical and organizational measures to enable the safe collection, processing and use of your data. To prevent unauthorized access or unauthorized disclosure and to ensure the accuracy of the data and the legitimate use of the data, we have established appropriate technical and organizational procedures. With us only authorized persons have access to the personal data of users, and then only to the extent that it is required in connection with the purposes set forth in this Privacy Policy. Nevertheless, we can not accept third-party no responsibility or liability for the disclosure of your data due to errors in data transmission and / or unauthorized access. We strive for a responsible use of your personal data, in particular for protecting and respecting your privacy.Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
In addition, you can always lodge a complaint with a data protection supervisory authority if you believe that data processing is not in line with data protection regulations.